Privacy policy
Last updated: November 9, 2026
This Privacy Policy explains how Virtual Protective LLC (“Virtual Protective,” “we,” “us”) collects, uses and shares personal information when you visit virtualprotective.com, contact us, use the Virtual Protective Live app, or use our mobile security camera and monitoring services. Virtual Protective is based in New Braunfels, Texas (TX DPS License #B19488).
Information we collect
Information you give us
- Contact and quote requests: name, company, email, phone number, site address and project details you enter in our forms, or share by phone or email.
- Customer accounts: the name, email and login credentials for your Live View app account, and the people your organization authorizes to use it.
- Billing: billing contact details for customers. We do not collect payment card information on this website.
- Job applicants: information in your application or résumé.
Information collected automatically on our website
Like most websites, our hosting provider receives technical information such as your IP address, browser and device type, pages visited, referring page and the date and time of your visit. See “Cookies and tracking” below.
Video and images from our camera systems
Our camera units record video and still images of the areas they are placed to protect, which may include people and vehicles on or near a protected site. Depending on the system, this can include license plate images, alarm event clips, time-lapse images, and the date, time and location of events. Operators may speak to people on site through a speaker during an incident.
How we use information
- Respond to inquiries, visit sites, prepare quotes and provide our services.
- Monitor protected sites, detect threats, activate deterrents and contact law enforcement or emergency responders.
- Create and manage Live View app accounts and provide customer support.
- Send service notices, invoices and, with your permission where required, occasional updates or offers. You can opt out of marketing at any time.
- Maintain, secure and improve our website, app and services.
- Comply with law, enforce our agreements and protect the rights, property and safety of our customers, the public and Virtual Protective.
Video surveillance footage
We record footage on behalf of our customers to protect their property. Access is limited to our monitoring staff and to the users our customer authorizes in the Live View app. Continuous video is stored in the cloud for 30 days. Alarm clips, the footage of detected events, are archived for at least one year so evidence is available after an incident, unless a customer, legal obligation or investigation requires a different period.
We share footage, images and license plate information with law enforcement when we dispatch police to an incident, when a customer asks us to, or when required by a valid legal request. Questions or requests about footage of a particular site should be directed to the property owner or contractor who hired us, or to us at info@virtualprotective.com.
How we share information
We do not sell your personal information. We share it only as described below:
- Service providers who help us run our business, such as cloud hosting and video storage, our video management and AI detection platform, website hosting and form processing, payment processing, email and phone systems. They may use the information only to provide services to us.
- Law enforcement and emergency responders, as described above.
- Legal and safety reasons: to comply with law or legal process, or to protect rights, property or safety.
- Business transfers: as part of a merger, acquisition or sale of assets, subject to this policy.
- With your consent or at your direction.
Text messages
If you receive text messages from us, such as app login details or service and incident alerts, message and data rates may apply and message frequency varies. Reply STOP to opt out or HELP for help. We do not share mobile numbers or text messaging consent with third parties for their marketing purposes.
Cookies and tracking
Our website does not use analytics, advertising or tracking cookies. Our hosting provider keeps standard server logs, such as IP address and browser type, to deliver and protect the site. Our site also loads fonts from Google, which receives your IP address when fonts are downloaded. Our site does not currently respond to “Do Not Track” signals.
How long we keep information
We keep personal information only as long as needed for the purposes above, including to provide services, keep business and tax records, resolve disputes and meet legal obligations. Video retention is described in “Video surveillance footage.”
How we protect information
We use reasonable administrative, technical and physical safeguards, including access controls, encrypted connections and a USA-based command center. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask to access, correct or delete personal information we hold about you, or opt out of marketing emails using the unsubscribe link or by emailing info@virtualprotective.com with “Opt Out” in the subject line. Depending on where you live, including Texas, you may have additional rights under state privacy law. We will verify and respond to requests as required by law, and you may appeal a decision by replying to our response. Customers’ authorized users should contact their organization for account changes. Some information, such as footage needed for an active investigation, may be retained where the law allows.
Children’s privacy
Our website, app and services are not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. We will post the new version here with a new “Last updated” date and, for significant changes, may also notify customers by email.
Contact us
Virtual Protective LLC
244 FM 306, Ste. 120-604, New Braunfels, TX 78130
Email: info@virtualprotective.com
Phone: 830-542-2241